Please Note: I am not the original requestor. This feature request was submitted by another community member in our former (now depreciated) community forum.
Currently billing communication emails such as that are sent when a site’s traffic has been high enough to merit being automatically bumped to a higher tier are only sent to the site owners.
This makes sense in theory since they’re paying the bill, but if such emails are not properly seen/understood, then the owner can end up with unexpected bills; it’s also likely that the same reasons will mean they won’t notice this for multiple months. We had this happen for one of the sites we maintain, whose owner is a small local charity organisation with limited funds and staff, and the leading traffic was from remote countries (so was not legitimate/useful traffic).
If partners could also receive these emails, it would make it easier for us to help ensure our clients don’t end up with unexpected bills, and to better anticipate the needs of their sites.
If you would like to see this product/feature request happen please consider upvoting!
